Infochannel Systems collects availability, latency and loss metrics from customer equipment, aggregates them into a single pane of glass and pages the on-call team before users notice.
How it works API documentationICMP, TCP-connect and HTTP checks with configurable intervals and alert thresholds.
HTTPS metric ingestion, time-series storage, retention and downsampling per customer policy.
Rotation-aware escalation, deduplication and maintenance-window suppression.
Unified event stream correlated by node, interface and service, exportable to the customer SIEM.
The agent runs on the customer router or server and streams metrics to the collector over a secured channel. No inbound ports are required — the agent opens an outbound TLS session to infochannel.tech. Integration diagrams and sample configurations are in the documentation.
Planned maintenance runs between 02:00 and 05:00 CET with 72 hours advance notice. Support is staffed around the clock; the response target for critical incidents is 15 minutes.